PALS - On-the-spot help, advice and support
when and where you need it
PALS can offer you:
Help to sort out any problems or concerns you have about your contact with the NHS
Information about local health services
Assistance to contact independent advocacy services in your area if you would like support to make a complaint
An opportunity to take part in the development of your local NHS services
View the PALS leaflet
Looking for local PALS services other than B&NES?
Our Standards
To ensure that our services are accessible by all members of the community
To provide accurate information promptly
To reply to enquiries from our patients as quickly as possible
To respect the confidentiality of our patients at all times
To ensure referral from PALS to another is as smooth as possible